1. Your order has not shipped yet. If your order hasn’t been shipped, please contact our customer service via the contact form or chat and specify the item you’d like to exchange. Once confirmed, we’ll send you a payment link for any price difference
Yes. To modify or cancel your pre-order, simply contact our customer service via the contact form or chat. Please include the reason for your cancellation—it helps us improve. We’ll then send you a free return label for the item.
You have 60 days from receipt to return stainless steel cookware, and 15 days for other products. Just contact our customer service via the contact form or chat. 1. Not satisfied with your item?Share as much detail as possible with our team—we’re her
Contact our customer service immediately with photos of the defective or incorrect item. Our team will quickly work to resolve the issue.